Privacy Policy
Quanzhou Shien Stone Company (hereinafter referred to as “Shien Stone” or “we”) is committed to providing high-quality stone products and services to customers around the world. This privacy policy details how we collect, use, store and protect your personal information in order to protect your privacy rights. If you visit the Shien Stone website, use our services or products, you agree to the contents of this policy.
1. Scope of Information Collection
Non-Personally Identifiable Information
Like most websites, we automatically collect non-personally identifiable information that web browsers and servers routinely make available, such as:
- Device Information: the device model, operating system version, screen resolution, etc. that you use to access the website;
Network Information: browser type, language preference, IP address, source website, access time and length of stay on each page, etc.
The purpose of collecting this information is to analyze website usage trends and optimize user experience, such as adapting different page layouts based on device information and adjusting promotion strategies based on access time and source.
Personally Identifiable Information
In some business scenarios, we collect personally identifiable information that you actively provide or obtain due to business needs, depending on the nature of the interaction:
Order Related: When you customize products such as monuments and tombstones, you need to provide your name, contact information (telephone, email), delivery address, payment account information, order notes (such as special customization requirements), etc.;
Customer Consultation: If you consult us through the website customer service, feedback form, email, etc., we will record your consultation content and contact information so that we can respond accurately;
Marketing Activities: When participating in promotions, lucky draws, and other activities, you may need to provide additional information, such as your ID number (for identity verification and prize distribution);
Account Registration: When registering a member account, you need to fill in your username, password, and email address for logging in and receiving personalized services.
We only collect information within a reasonable scope necessary to achieve business purposes. If you refuse to provide some information, it may affect the use of related business functions, such as failure to complete order delivery.
2. Purpose of Information Use
We strictly follow the principles of legality, legitimacy and necessity to use the collected information:
Provide Products And Services: process orders, arrange production, deliver goods, process refunds, and communicate with you about order progress and product after-sales issues;
Customer Service: answer inquiries, handle complaints, provide technical support, quickly locate problems through collected information, and provide targeted solutions;
Personalized Experience: Recommend related products, promotions and customized plans based on your browsing history and purchase history;
Security: verify identity, prevent fraud, detect and handle abnormal transactions and activities, and protect your and our legitimate rights and interests;
Data Analysis And Improvement: Analyze information to optimize product design, service processes, marketing strategies, and improve user satisfaction;
Marketing Promotion: With your consent, we will send you marketing emails or messages such as product information, promotional activities, industry trends, etc. You can unsubscribe at any time through the email unsubscribe link or account settings;
Legal compliance: comply with laws and regulations, respond to legal requests from judicial and administrative agencies, cooperate with investigations or provide relevant information.
3. Information Sharing and Disclosure
We value your information security and strictly limit information sharing and disclosure:
Internal Sharing: Sharing information only with employees, contractors, and partners (such as logistics providers, payment institutions, and technology service providers) who must access the information for business purposes, and requiring them to comply with confidentiality obligations;
Third-Party Sharing: We will not sell or rent your personal information to third parties. We may disclose information to third parties only in the following circumstances:
With your explicit consent;
Comply with laws, regulations, and mandatory requirements of judicial or administrative agencies;
To protect the legitimate rights and interests of Shien Stone, you or other third parties, such as preventing fraud and responding to urgent security threats;
Necessary to provide you with services, such as entrusting a third party to process payment and logistics, and requiring the third party to protect information security through an agreement;
- Public disclosure: Your information will only be disclosed publicly when permitted by law and with your consent, or when necessary to protect the public interest or safeguard legitimate rights and interests.
4. Information Protection Measures
We take technical and management measures to protect your information security:
Technical Measures: Use encryption technology (such as SSL/TLS) to transmit data, encrypt stored sensitive information (such as passwords, payment information), and regularly update security technologies and systems to resist cyber attacks;
Management Measures: formulate a strict information management system, standardize employee operation procedures, conduct authority control and security training for personnel who have access to information, and conduct regular security audits;
Emergency Response: Establish an emergency plan for information security incidents. If a security incident such as leakage, loss, or tampering occurs, the plan will be immediately activated, remedial measures will be taken, and you and relevant regulatory authorities will be notified in accordance with laws and regulations.
5. Information Storage and Retention
We retain your information for the shortest period necessary to fulfill the purpose for which it was collected:
Order Information: retained for 3 years from the date of order completion, for after-sales service, dispute resolution, and financial accounting (in accordance with the bookkeeping period provisions of the “Tax Collection and Management Law of the People’s Republic of China”, combined with the conventional traceability requirements of commercial transactions);
Customer Consultation Records: retained for 3 years in order to continue to provide you with services and analyze common problems (refer to the data retention practices of the commercial service industry, taking into account both service optimization and responsibility tracing);
Marketing Activity Information: retained for 5 years after the end of the activity for activity review and compliance inspection (refer to the requirements for retaining promotional activity vouchers in the Consumer Protection Law of the People’s Republic of China);
Account Information: Retained before you cancel your account. If you cancel your account, we will delete or anonymize the relevant information, unless otherwise provided by laws and regulations.
After the retention period, we will delete or anonymize the information to ensure that your personal identity cannot be identified.
6. Your Rights
According to relevant laws and regulations, you have the following rights to your personal information:
Right Of Access: You may log into your website account at any time to view and download your personal information, or obtain a copy of your information by contacting us;
Right To Correction: If you find that the information is inaccurate or incomplete, you can correct or supplement it through the website account settings or contact us;
Right To Deletion: You may request deletion of personal information in compliance with laws and regulations, such as when the purpose of information processing has been achieved, the processing violates laws and regulations, or you withdraw your consent. However, this does not include information that needs to be retained due to legal provisions;
Right To Restrict Processing: You can request to restrict the processing of your information, if you object to the accuracy of the information, the processing is illegal, we no longer need the information but you need it to protect your rights, etc.;
Right To Withdraw Consent: For information processed based on your consent, you can withdraw your consent at any time, but it will not affect the processing activities that have been carried out before the withdrawal;
Right To Object: When your information is processed based on legitimate interests, you have the right to object. We will evaluate it and stop processing it if there is no legitimate reason.
If you need to exercise the above rights, you can contact us through the following means:
Visit the [Contact Us] page on the website and fill in the form to submit your request;
Send an email to jiang@shienstonedesign.com with the subject line “Personal Information Rights Request – [Your Name]-[Product Name]-[Specific Time]”;
Call customer service at +86 139 0595 7036 and state your needs.
7. Third-party services and links
Our website may contain links, plug-ins or services provided by third parties, such as social media sharing buttons, payment platform links, advertisements, etc.:
Third-Party Links: Clicking on a third-party link will redirect you to its website, which is subject to an independent privacy policy. We cannot control its information collection and use practices. We recommend that you review its privacy policy.
Third-Party Services: When you use third-party plug-ins or services (such as payment, logistics inquiry), they may collect your information. We will require third parties to comply with strict security and confidentiality standards, but we cannot assume responsibility for the actions of third parties.
8. Cookies and Similar Technologies
To improve service quality and user experience, we use Cookies and similar technologies (such as local storage, pixel tags):
Cookies: are small files stored on your device that are used to identify you, record your preferences, analyze website usage, help us provide personalized services, and optimize page loading speed;
Similar Technologies: Local storage is used to store small amounts of data for a long time, and pixel tags are used to count ad impressions and clicks.
You can manage or reject cookies through browser settings, but this may affect the use of some functions, such as being unable to stay logged in or enjoy personalized recommendations. For specific operations, please refer to the browser help documentation.
9. Changes to Privacy Policy
We may revise this Privacy Policy based on business development, changes in laws and regulations, or other reasonable reasons. The revised policy will be posted in a prominent position on the website and the update date will be marked. Your continued use of the service will be deemed as acceptance of the new policy. If you disagree, you can stop using the service and contact us to delete your personal information.
10. Contact Us
If you have any questions, comments, suggestions about this Privacy Policy, or need to exercise your personal information rights, you may contact us by email (jiang@shienstonedesign.com), phone (+86 139 0595 7036), or mail to No. 88, Jiangbin South Road, Licheng District, Quanzhou City, Fujian Province, China. We will respond to and handle your questions as soon as possible within no more than [7] working days.
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